Privacy Policy

Last updated: 15 October 2026

This Privacy Policy explains how Om Prasadam Pty Ltd (ABN 27 679 715 934), trading as MTR Sydney ("we", "us", "our"), collects, uses, stores and discloses your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. The personal information we collect

We only collect personal information that is reasonably necessary for our functions and activities. This may include:

• Your name;
• Your email address;
• Your phone number (if you choose to provide it);
• The content of any enquiry, feedback or message you send us, including any rating you provide;
• Any other information you choose to provide to us when you contact us.

We do not require you to provide more information than is necessary to respond to your enquiry.

2. How we collect your information

We collect personal information directly from you when you complete the enquiry or feedback form on our website, or when you contact us by email, phone or in person. Our website form submissions are processed on our behalf by our website and form-handling provider (see "Disclosure" below).

3. Why we collect and use your information

We use your personal information to:

• Respond to your enquiries, feedback or requests;
• Communicate with you about your message;
• Improve our food, service and customer experience;
• Maintain our business records and meet our legal obligations.

We will not use your personal information for direct marketing unless you have consented, and you may opt out at any time.

4. Disclosure of your information

We do not sell your personal information. We may disclose your personal information to:

• Service providers who help us operate our website and handle form submissions (for example, our website hosting and form provider, Netlify);
• Our staff and professional advisers, where reasonably necessary;
• Government, regulatory or law enforcement bodies where required or authorised by law.

5. Overseas disclosure

Some of our service providers (including our website hosting and form provider) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as reasonably necessary for the purposes described above or as required by law, after which we take reasonable steps to destroy or de-identify it.

7. Cookies

Our website uses limited cookies and similar technologies. Please see our Cookie Policy for details.

8. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before providing access.

9. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.

11. Contact us

Om Prasadam Pty Ltd (ABN 27 679 715 934), trading as MTR Sydney
166 Main Street, Blacktown NSW 2148
Email: omprasadam@outlook.com
Phone: 0407 020 071